tawk.to is a free live chat and customer communication platform designed to facilitate interactions between businesses and their customers.
Key features and advantages:
- Live Chat: Engage visitors in real-time to answer questions and provide support.
- Ticketing: Manage customer inquiries and support requests efficiently.
- Knowledge Base: Create a self-service resource for customers to find answers to common questions.
- CRM: Organize and access customer data and interaction history.
- Customizable: Tailor the platform to match your brand and workflow.
Use cases:
- Customer support and service
- Sales and lead generation
- Internal communication and collaboration
- Building a support center
